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Do you know the way to Jay's Cafe?

Posted by Martin Williams on June 5, 2008 1:57 PM | 

BANG.
That’ll be the door opening, after yet another violent swing.
“Where is the train station?”
Ten minutes later:
BANG.
“What time does the Suncentre close?”
And so it goes on.
As you readers well know, the Visitor is a newspaper and has been for over a century.
Yet the sight of the word VISITOR on Rhyl High Street brings in dozens of people every day, many of them thinking that this is a tourist information centre.
Some are polite and we do our best to answer them, but most are rude, ignorant, and often drunk.
One guy this week actually lives in Rhyl and hadn’t heard of us.
How? How do you not notice your local newspaper?
If the requests for times and directions were once or twice a day it wouldn’t be an issue, we’d merrily go about our business, writing stories and selling adverts.
But it’s not, it’s two or three times an hour, every hour.
And nobody says please.
We even have people coming in here demanding to use our fax machine and photocopier.
We are a newspaper! We are not an office suppliers.
None of us have a problem with helping out if you’re in a pickle, but lately it’s becoming a joke.
Our receptionists must have the patience of Job.
They stand and take so much rubbish every day, I have to keep swivelling around in my chair and giving the culprits both barrels when they stride in, speak to our staff like dirt and stagger out, usually leaving the door open.
It’s not just here, I have friends working in shops, sandwich bars and pubs across the area who experience this every day.
There is an old phrase: Manners maketh the man.
If that’s the case at least half of the people who come in here are in deep trouble.

Comments (5)

Bridget wrote...

This superior attitude to the local residents and businesses who pay your wages is highly offensive.


Martin says: If Bridget would like to come and sit here and experience it for herself she is most welcome to join us for a day.
And it was not aimed at our readers or businesses, it is aimed at those people who barge in here drunk and abuse the staff. I make no apologies for sticking up for my colleagues.

Posted by: Bridget  | June 5, 2008 3:37 PM

Jack Daniels wrote...

So what time does the suncentre close?

Posted by: Jack Daniels  | June 9, 2008 11:52 AM

Bobbins wrote...

Wen do local residents pay your wages? It's a free paper!

Posted by: Bobbins  | June 9, 2008 4:27 PM

grudgingly anon wrote...

Due to the nature of my job, I unfortunately have to remain anon for this one.

I have to say that I am appalled by the comment made by Bridget, do you walk around with your eyes closed? Good manners have nothing to do with having a superior attitude and everything to do with common human decency, a quality lacking in many these days.

It's a sad world we live in if people think that by demanding that others treat us with respect and courtesy, that we are deemed as having this 'superior attitude'.

My colleagues and I suffer verbal abuse, threats and intimidation on a daily basis. Is it too much to hope that these idiots can simply accept that when it comes to applying the law our hands are tied and that not every person in every job is qualified to deal with every eventuality and that they may need to be referred to someone who else who can.

Like most businesses we try to provide a good customer service and I for one bend over backwards to ensure my customers leave with everything they require and more and yet it seems this is never enough. Just because I am unable to solve their self inflicted debts, drug addiction and drinking habits do I have to accept the abuse they hurl at me? Is it superior that that I feel they should just say thank you and be on their way for the help I have given them?

No one should ever have to put up with this kind of abuse whatever the reason. Would you think it OK is this was happening to a relative of yours, or to a doctor or police officer? No, you would say that they were just trying to do their job. Well, so are the rest of us.

Posted by: grudgingly anon  | June 9, 2008 4:52 PM

suni rhyl wrote...

Can you tell me what time the Junior Tarzan and Knobbly Knees competition starts at Rhyl Arena and do they still have Miss Sunny Rhyl there? PS where is rhyl zoo?

Ed: You turn left after Get A Life Street

Posted by: suni rhyl  | June 12, 2008 1:50 PM

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